Refund policy
Returns & Refunds Policy
At The Espy Run Club, we keep things simple, honest, and community-first.
We want every order to feel considered and intentional, and every product to be worn and enjoyed as part of the movement.
No Change of Mind Returns
All purchases are final.
We do not offer returns, refunds, or exchanges for change of mind, incorrect sizing selection, or accidental orders.
We encourage you to choose carefully before completing your purchase.
Quality Promise
We stand by the quality of everything we release.
If something arrives faulty, damaged, or not as expected, we’ll always take care of it.
Include your order details and a photo of the issue, and we’ll work with you to make it right.
How You Use It Matters
Once an item is delivered, it becomes your responsibility.
We are not responsible for issues that arise from:
- Wear and tear
- Incorrect washing or care
- Misuse or improper handling
- Alterations or modifications made after purchase
We design our products for movement, but how they’re used and cared for is in your hands.
Shipping & Delivery
Once your order leaves us, it is in the care of the shipping provider.
We are not responsible for:
- Delivery delays
- Lost or stolen parcels once marked as delivered
- Incorrect shipping details provided at checkout
If something goes wrong in transit, we’ll always do our best to help where possible.
Final Sale Items
From time to time, certain products or limited drops may be marked as final sale.
These items cannot be returned, refunded, or exchanged.
Community Standard
Everything we create is made for The Espy community, built around movement, consistency, and good energy.
We aim to keep every experience simple, fair, and aligned with that spirit.
Your Rights
Nothing in this policy is intended to exclude or limit any rights you may have under Australian Consumer Law.